Hi Friends...HaPpY mOnDaY!! I hope you each had a fabulous weekend :)I thought I would share our FAQ's with you today, as we get questions about these things often. This page is actually located on the bottom of our blog page and on our website under the "Details" tab. Feel free to visit it often, as we try to keep this updated with current policies and helpful information for clients. I am ready to book my session, what do I need to do now? Awesome! You can call the studio, Monday - Friday to book your session 972.877.4778. Have your calendar ready so we can schedule your portrait session as well as your view & order session.
What payment methods do you accept? cash, check, visa, mastercard, discover & american express.
Do you photograph sessions in a studio or on location? SP actually does both. Our studio is located on our personal property behind our home. Our metal barn/building is newly remodeled for our camera room, dressing suite, prop storage and waiting area. Plus, we have 4 acres of land that provide many creative outlets for shooting outdoors at our studio. We also shoot many sessions on location throughout the DFW area. We work with each client to make sure their goals are being met for each and every session.
Do you offer Digital Images where I can print my images myself? Yes, we offer digital images that can be purchased on a individual basis (fee per file). We also have a couple of collections that offer a few digital images in them.
What if I need to reschedule my session? We totally understand that things happen sometimes and appointments need to be rearranged. If you need to reschedule we just ask that you give us a 48 hour notice and go ahead and reschedule your appointment. While our session fees are non-refundable, you may use it for a one-time reschedule.
When do I pay my session fee and what does this cover? Your full session fee is due when you book your appointment. Your session fee covers the time and talent of the photographer, our time in the studio to professionally prepare your images and your view and order session. The session fee is non-refundable, but can be applied towards a rescheduled appointment.
Can I have my items shipped to me? Yes, of course. However, all shipping and handling charges for your order will be added to your invoice.
When do I get to see the images from my session and place my order? The most important decisions in the portrait process occur during your view & order session. We take great pride in providing our clients with a fun and interactive way to place your order. When you schedule your portrait session, we will also schedule your view & order session for appoximately 7 days after your portrait session. It is very important that all decision makers be present during this time, as this is the time where your final decisions will be made on which images you are going to purchase. Our ordering sessions generally take about 1.5 to 2 hours (sounds like a long time, but it goes by so quickly). At your view and order session we will show you a video of all your images and then go through the images one by one and help you select your favorite images. (all images are projected on a large screen for your viewing) At this point we will work with you to select wall images, gift images, books, frames, etc. We have many collections and bonus items that we offer clients during this session.
How long does it take for me to get my order? Orders are generally ready to pick up at the studio within 2 weeks of your order date. However, if you have some custom design work that is going to be taking place, it can take as long as 3 to 4 weeks. We always send out a proof to you via email for custom work and you have to sign a print approval form, before we can order. So sometimes, this is a little more time consuming.
When is payment due for my order? At the time your order is placed. We do offer payment plans, with 50% of your order being due at the time of your order. Orders are non-refundable once the 50% payment has been received.
How long do you keep my files at your studio? We keep all purchased images/files for one year from the session date in our current computer system & backup system. All unordered images/files will be deleted from our *system 30 days after the online gallery posting. *once removed from our computer system your ordered images are stored on a DVD and filed away for up to 5 years.
What if I want to make a copy of my images? All images remain the property of Specialty Photography and are protected by federal copyright laws. Duplication in part or whole (wheather by scanning or reprinting) is prohibited and will be prosecuted by law.
What is a Wall Collection? These are collections of images that truly make a statement on any wall. It's art for your home or office. Usually these are created using our Canvas Gallery Wraps or Print Wraps, but you can select to do the same groupings with framed portraits as well. We offer many groupings and layout designs that we share with you at your view and order session.
Do you offer custom framing? Absolutely! Specialty Photography offers a variety of custom frame options for you to select from. SP is also a authorized dealer for Organic Bloom frames and we have many wonderful unique options for you to choose from.
Love & Laughter -
Deanna
