Hi everyone! I hope your week is going fantastic - I am having a great one!! I thought today I would share our New FAQ area that is located here on our blog with you. You can always find these listed in a link at the bottom right hand corner of the blog. This area will stay up to date with all the little FAQ's that we receive here at SP. I decided to put together this list to help you our current clients out, but to also help those of you who may be considering using our studio. I know that it is helpful to simply find answers to your questions ahead of time. Feel free to call me or email me anytime you have a question about using our studio 972.877.4778 or deanna@specialtyphotography.biz.
FAQ:
I am ready to book my session, what do I need to do now? you have a couple of choices. You can click the link above that says "Book My Session" and complete the whole process online or you can call the studio, Monday - Friday to book your session 972.877.4778
What payment methods do you accept? cash, check, visa, mastercard, discover & american express.
Do you photograph sessions in a studio or on location? SP actually does both. Our studio is located on our personal property behind our home. Our metal barn/building is newly remodeled for our camera room, dressing suite, prop storage and waiting area. Plus, we have 4 acres of land that provide many creative outlets for shooting outdoors at our studio. We also shoot many sessions on location throughout the DFW area. We work with each client to make sure their goals are being met for each and every session.
Do you offer Digital Images where I can print my images myself? Yes, we offer digital images that can be purchased on a individual basis (fee per file). We also have a couple of collections that offer a few digital images in them. *minimum print purchase required before making digital file purchases.
What if I need to reschedule my session? We totally understand that things happen sometimes and appointments need to be rearranged. If you need to reschedule we just ask that you give us a 48 hour notice and go ahead and reschedule your appointment. While our session fees are non-refundable, you may use it for a one-time reschedule.
When do I pay my session fee and what does this cover? Your full session fee is due when you book your appointment. Your session fee covers the time and talent of the photographer, our time in the studio to professionally prepare your images and your view and order session. The session fee is non-refundable, but can be applied towards a rescheduled appointment.
Can I have my items shipped to me? Yes, of course. However, all shipping and handling charges for your order will be added to your invoice.
When do I get to see the images from my session and place my order? The most important decisions in the portrait process occur during your view & order session. We take great pride in providing our clients with a fun and interactive way to place your order. When you schedule your portrait session, we will also schedule your view & order session for appoximately 7 days after your portrait session. It is very important that all decision makers be present during this time, as this is the time where your final decisions will be made on which images you are going to purchase. Our ordering sessions generally take about 1.5 to 2 hours (sounds like a long time, but it goes by so quickly). At your view and order session we will show you a video of your all your images and then go through the images one by one and help you select your favorite images. (all images are projected on a large screen for your viewing) At this point we will work with you to select wall images, gift images, books, frames, etc. We have many collections and bonus items that we offer clients during this session.
How long does it take for me to get my order? Orders are generally ready to pick up at the studio within 2 weeks of your order date. However, if you have some custom design work that is going to be taking place, it can take as long as 3 to 4 weeks. We always send out a proof to you via email for custom work and you have to sign a print approval form, before we can order. So sometimes, this is a little more time consuming.
When is payment due for my order? At the time your order is placed. We do offer payment plans, with 50% of your order being due at the time of your order. Orders are non-refundable once the 50% payment has been received.
How long do you keep my files at your studio? We keep all files in our current computer system, and our digital backup system, for all sessions during any given calendar year. At the end of each calendar year, your images are archived on DVD and filed away for safe keeping. We do clean off our computer system each and every year.
What if I want to make a copy of my images? All images remain the property of Specialty Photography and are protected by federal copyright laws. Duplication in part or whole (wheather by scanning or reprinting) is prohibited and will be prosecuted by law.
What is a Wall Collection? These are collections of images that truly make a statement on any wall. It's art for your home or office. Usually these are created using our Canvas Gallery Wraps or Print Wraps, but you can select to do the same groupings with framed portraits as well. We offer many groupings and layout designs that we share with you at your view and order session.
Do you offer custom framing? Absolutely! Specialty Photography offers a variety of custom frame options for you to select from. SP is also a authorized dealer for Organic Bloom frames and we have many wonderful unique options for you to choose from.
Until next time...
Love & Laughter -
Deanna
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